ABRAMO CustomerCare is a business unit, controlled by ABARAMO Holding SpA, that supplies Call Centre and Document Management outsourced integrated services.
In 1998 Datel Spa was founded with the goal to preside document management processes, developing, throughout the years, a relevant back-office experience of mail treatment, via post and via fax.
In 2001 Telic Datel Voice Srl was founded to consolidate and develop Customer Care services.
Today the two companies are strongly integrated together and they make one Business Unit (ABRAMO Customer Care) that successfully works within the Contact Centre range.
ABRAMO CustomerCare with over 1400 workstations, positioned in three operation centres, today is, because of qualified performances and services complexity, one of the leaders within the Contact Centre business.
By way of “a particular and personal attention”, the goal is to render a useful and efficient service that respects the best economic, social, working-atmosphere and development policies.
ABRAMO Customer Care personnel boasts a high schooling level, assured by the closeness of the operation centres to two important Southern Italy’s Universities. Besides, continuous investments in human resources, both during the recruitment stage and during the career, permit this value to grow more and more.
Throughout the years, ABRAMO Customer Care has achieved the following certifications:
- UNI EN ISO 9001:2000 for engineering, organization and management of Call centre services;
- UNI EN ISO 14001:2004, certificate of Environmental quality, within the range of Call Centre services.