GRAPHICS AND PRINTING
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By involving three different production lines – prepress, printing, arrangement, UNI EN ISO 9001:2000 Quality certified – the Printing company is able to guide every client to the best choice. It offers a complete and accurate service as far as the printing process is concerned: Image and Text Capturing, software treatment for digital pagination, advanced colour control procedures combined with printing processes that guarantee precision and speed (Rotary offset), any kind of arrangement in order to satisfy all clients’ needs, from the less expensive ones to the most classy ones.
Abramo Printing&Logistics has developed a permanent personnel training process which allows every worker to carry out their job very attentively. Technology and experience fuse together into production, assuring relevant time and economic saving thanks to a verification/action/rectification system that precedes the definitive project.
High level services which pursue the whole typographic product cycle include:
- Graphic design
- Photo-composition
- Pagination
- Photolithograph
- Photoengraving
- Printing
- Arrangement
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| MAILING |
This service consists of printing and of mail dispatch (invoices, statements, notices, communications, invitations, tax notifications, etc.). It guarantees high standard levels as far as printing, discretion and reliable data processing are concerned.
Particularly the service allows to:
- Send in one solution, or one lot, huge quantity of letters;
- Manage sophisticate texts, customized with signatures and brands, content differenced, using various sets of printing fonts as well;
- Manage typographic insert enveloping (price lists, pamphlets, etc) and returned envelopes.
Letters can be ordinary, registered and registered with receipt. For the production of registered letters with receipt we have implemented an automatic matching system which makes the process convenient, rapid and safe.
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| CUSTOMER RELATIONSHIP MANAGEMENT |
Back Office Service
As far as back office is concerned, Abramo Group is specialized in backing services. Such services are supplied by the means of multiple systems – traditional (post, telephone, fax) or computerized (internet). Back office services are integrated to the management of small, medium or large quantity of documents.
Telemarketing
Telemarketing services are Advertising campaigns on prospect or regular customers and phone-selling of goods and services. The service also includes monitoring, reporting and scheduling.
Customer support services
Customer support services aim at expanding, improving and enhancing the experience of use of goods and services. Processes are engineered according to clients’ needs. These activities can be enriched both with customer satisfaction level measurements and with marketing and advertising campaigns.
Customer loyalty and customer retention services
Customer loyalty and customer retention services are oriented to those businesses that need to care and consolidate their own customer base, to attack and capture prospect customers, to encourage their inactive customers. TIM, our major Client, uses these services for their marketing campaigns.
Booking services
Thanks to a modern technological platform and to multilingual operators, our booking services are distinctive because they are efficient and effective and able to face the competitive low cost airlines business.
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| E-PROCUREMENT |
Today Abramo Printing&Logistics for Poste Italiane Spa deals with production, stocking and picking of forms used by Italian post offices in Southern Italy. The company manages the ordering and the distribution of such products within 36 hours by utilizing SDA Network (carrier).
Now the company distributes gadgets for TIM (Telecom Italia Mobile) and stationeries for Poste Italiane.
The E-Procurement solution responds to Clients who need to implement a system for the management of supply processes able to:
- Guarantee one easy access to the Company to central and peripheral users who need supplies from the electronic catalogue
- Automate and consequently compact orders release average time
- Integrate supplying processes to business management systems
- Integrate suppliers to the document processing cycle
The process essentially offers three kinds of services:
- Supply of “economale”: supply of requested materials, planning and management of the stock at the logistics platform
- Management of the logistic platform: goods entrance, handling, stocking, goods storage, orders carry out (picking and packaging of parcels ready to be delivered), management of returned goods
- Management of the logistic platform: goods entrance, handling, stocking, goods storage, orders carry out (picking and packaging of parcels ready to be delivered), management of returned goods
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INTEGRATED PRODUCT
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Loyalty Program
The Loyalty Program aims at loyalizing and retaining the customers by the means of campaigns based on points collection, by using a much diffused means such as Fidelity cards. The programs often involve different elements such as forms, cards, back office services, front office actions, that Abramo Printing&Logistics CustomerCare, thanks to the diversification of its business units, is able to fully manage.
Documents and Forms
It is the category that transforms documents and contracts into data and information.
Communication and Promotion
It is the category that promotes goods and services. It is a very variegated division that uses prints, divulgation supporting services and processes, nonetheless customer care services.
Info Management
It is the area of information notices, news etc. We handle massive volumes thanks to digital technology and to auxiliary services that, for instance, make notices transmission to customers possible.
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italiano
