Printing Area
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TECHNICAL FEATURES |
| 1.1 |
Request forms card/envelopes |
1.1 |
Format: 21x29,7
Print: 4 b/v
Paper: u.m. 80/90 gr.
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| 1.2 |
Brochure/flyer |
1.2 |
Format close: 10x21
Format open: 30x21
Print: 4 b/v
Paper: u.m. 130 gr.
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| 1.3 |
Forms Storage
|
1.3 |
Forms picking
Take in charge/ material placing
Storage
Form request (handling+transportation)
Searches (originals, digital formats, fax formats) |
|
| 1.4 |
Prizes Integrated Logistics
|
1.4 |
Stocking
Picking
Dispatch
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Logistics Area
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TECHNICAL FEATURES |
| 1.5 |
Card |
1.5 |
Format: 54x86 mm
Printing: Four-colour thermo graphic printing (300DPI resolution) on plastic card with the following characteristics: format ISO 781 HICO and LOCO standard, thickness 0.76 mm, low compulsoriness magnetic band, sign 1,2,3 reading/writing. The card is protected by a transparent film on both sides (overlay).
Thickness: 0.76 mm compulsory
Hologram:
Magnetic band: codifying < ISO 781 HICO and LOCO, sign 1,2,3
Signature strip: signature strip |
|
| 1.6 |
Variable data digital printing
|
1.6 |
Single colour variable data digital printing (black) reel-to-reel |
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| 1.7 |
Enveloping and dispatch
|
1.7 |
Pasting of paper with stickers, staples and glue in a predefined position, and enveloping and dispatch to the postal mechanized centre.
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| 1.8 |
Forms optical storage (OCR ICR)
|
1.8 |
Data entry, optical reading with OCR recognition and barcodes; files on CD ROMs or transferred via the internet. |
ADDITIONAL SERVICES
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|
1.9
1.10 |
Datawarehouse
Web portals
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Customer Care Area
|
TECHNICAL FEATURES |
| 1.11 |
Management of Inbound phone calls for assistance or pre/post registrations
|
1.11 |
Management of Inbound phone calls with skilled multilingual operators
Telephone switchboard PABX AVAYA
ACD DEFINITY AVAYA
|
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| 1.12 |
Registration entry on CRM
|
1.12 |
On-line management of data entry operations with skilled personnel |
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| 1.13 |
Management of Inbound phone calls for assistance or pre/post registration
|
1.13 |
Management of Inbound phone calls with skilled multilingual operators
Telephone switchboard PABX AVAYA
ACD DEFINITY AVAYA |
ADDITIONAL SERVICES
|
|
1.14
1.15
1.16
1.17
1.18
1.19
1.20
1.21
1.22
1.23
1.24
1.25
1.26 |
IVR management for prize request
WEB management for prize request
Inbound mail management for prize request
Inbound fax management for prize request
Inbound SMS management for prize request
Inbound e-mail management for prize request
Outbound calls (info telemarketing)
Outbound SMS management
Outbound e-mail management
Outbound IVR management with info messages
Back-office management
CRM management (own)
Software development
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REFERENCE MARKETS
|
BIG CHAINS Utilities
Franchise network
Sport clubs
Credit card dealers
Automotive
|
italiano
