Printing Area
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TECHNICAL FEATURES |
4.1
4.2
4.3
4.4 |
Brochure (4 sheets)
C6 Envelope
Letter
Integrated Logistics
4.4.1 Printed items distribution to sales outlets throughout the country
|
4.1
4.4 |
Format close: 10x21
Format open: 40x21
Print: 4 b/v
Paper: gloss shiny gr. 130
Number of copies: 10.000/50.000/100.000/500.000
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Logistics Area
|
TECHNICAL FEATURES |
4.5
|
Registered letter service for Big Organizations
4.5.1 Pre-processing
4.5.2 Digital printing and enveloping
4.5.3 PDF, Image file creation
4.5.4 Return cycle
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4.5 |
4.5.1 Reception and processing of data sent by Clients
4.5.2. Single colour variable data digital printing (black) reel-to-reel
4.5.3 Document creation, converted into PDF graphic format, with extraction of search keys (max 3)
4.5.4 Documents reception
Image capture
Indexing
Data extraction and database creation
CD Rom mastering
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Customer Care Area
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TECHNICAL FEATURES |
4.6
|
Inbound phone calls management for customer care
|
4.6 |
Inbound phone calls management with multilingual skilled personnel (technical and computer skills)
Scheduling service management (appointments, agendas, etc)
Trouble ticketing
Telephone switchboard PABX AVAYA
ACD DEFINITY AVAYA |
ADDITIONAL SERVICES
|
|
4.7
4.8
4.9
4.10
4.11
4.12
4.13
4.14
4.15
4.16 |
Co-browsing
Outbound calls management for assistance with agenda management
IVR management for assistance on simple operations
Help request Inbound SMS Management
Help request Inbound e-mail Management
Help Outbound SMS Management
Help Outbound e-mail Management
Software development
CRM management (own)
Back-office management
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REFERENCE MARKETS
|
Utilities
Insurance companies
Banks/Finance
No profit organizations
|
italiano
