For seven years Datel Spa was the Customer Care service centre exclusively for TIM. Today it manages the whole process of Inbound and Outbound mail (letters and fax) by using:
- Technological platforms integration developed systems
- Advanced optical document treatment systems (scanners OCR, ICR, OMR and Fax gateway)
- Indexing systems (registers, etc) for rapid searches
Highly skilled Inbound/Outbound operators for:
- Mail reception/document sorting
- Digital capture/indexing
- Complete carry out of requests or transfer of needs to local TIM divisions
- Storage and handling of documents
- File acquisition (FTP/e-mail)
- Printing
- Dispatch
Because of this positive experience, in year 2000, TIM appointed that Datel should manage front end services like 119 or marketing campaigns addressed to those customers who are not great telephone users. In year 2002, Telic Datel Voice Srl was founded. Today the Call centre is located in two places, Crotone and Catanzaro. There are 700 workstations, advanced technological structures which are integrated to the Client’s platforms and 1500 multilingual phone operators. Telic Datel Voice and Datel deal with the Milleuna TIM campaign by managing the processes of phone assistance, prize requests (via telephone, fax or mail). With Abramo Logistics, it manages the Logistics process (prize storage and distribution). Telic Datel Voice and Datel, joined together within ABRAMO Customer Care, represent a true example of Contact Centre.
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