Abramo CustomerCare is the Business Unit of ABRAMO Group that works within the Contact Centre range.
Thanks to the synergies with the other Business units (Printing and Logistics), ABRAMO Customer Care is able to supply clients with customized services, basing on the integration of contact channels between firms and clients (telephone, fax, letter, mail, logistics, etc.). It is today a valid example of multi-channel Contact centre.
Services
- Contact centre (Inbound and Outbound)
- Document management for business processes
- Document picking inside Sales Outlets
- Direct marketing
- Optical and material storage
- Portals
- Internet solution provider
Used Technology
- IP contact centre system (VOIP)
- Dialer for outbound campaigns
- Digital indexing systems
- Integrated multimedia workstations
- Scanners, fax, High resolution and productivity servers
- OCR/ICR
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