Customer Care

Contact Centre: Call centre evolution that combines telecommunication functions with information systems (post, fax, mail, web, sms). The service helps the customer who needs information to communicate with a firm. 24h service through multi-skill operators.
Technical and business Help-desk: Business phone-assistance centre. It helps the customer to solve problems, to have answers to technical/business doubts by the means of toll free numbers and/or special numbers.
CRM solutions: by the means of company’s or slave mode systems
Loyalty program: customer loyalization service through specific campaigns, based on points collection by using fidelity cards.
Back-office: Backing services for technical, business and information assistance.