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187 Help-desk service


 THE CLIENT AND ITS NEEDS
Help-desk service to Consumers and micro-businesses for problems related to Phone network, fast internet and IPTV.
The service, which is carried out at Montalto Uffugo centre, benefits from highly qualified personnel (most operators achieved a bachelor’s degree and some are technical or scientific students who attend Engineering schools).
ABRAMO Customer Care achieves a “one call solution” high percentage, positioning itself, since start-ups, amongst the best performers.
In addition to the good quality results, ABRAMO Customer Care has demonstrated to be able to promptly manage eventual difficulties that occur during phone traffic peaks.

 

 OUR STRENGTHS:
  • Highly skilled resources recruitment
  • Personnel continuous training and up-dating
  • Courtesy, quality and problem solving ability
  • Comprehensible language use, without making use of useless technicalities
  • Appropriate planning and staffing according to the client’s service needs
  • Supplied service monitoring and control
  • Continuous exchange with the Client




© ABRAMO Holding S.p.A.
P.I. 02445990795
C.F. 05330751008